Refund policy
Last Updated: 06/13/2026
Thank you for shopping with us. We want you to be satisfied with your purchase.
Returns and Refund Eligibility
We accept returns and refunds for items that meet the following conditions:
- The item must be unused, unopened, and in its original packaging.
- A refund request must be submitted within 14 days of the delivery date.
- Proof of purchase (such as your order number or receipt) is required.
Unfortunately, we cannot accept returns or issue refunds for products that have been opened, used, damaged by the customer, or requested outside the 14-day return period.
How to Request a Refund
To request a refund, please contact our customer support team at hello@lunesse.co within 14 days of receiving your order.
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will provide return instructions and the return shipping address.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will work with you to resolve the matter as quickly as possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: hello@lunesse.co
Store Name: Lunesse