Shipping policy

Last Updated: 06/13/2026

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

Please note that processing times are separate from shipping times.

Shipping Times

Estimated delivery time is 10–14 business days from the date your order is shipped.

Delivery times may vary depending on your location, local customs procedures, weather conditions, carrier delays, and other factors outside our control

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

[OR]

We offer free shipping on all orders.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update in the carrier's system.

Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to high order volumes, customs inspections, carrier issues, or unforeseen circumstances.

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us immediately.

We cannot guarantee address changes once an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team at hello@lunesse.co within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate and help resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: hello@lunesse.co
Store Name: Lunesse

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